gb993 Responsible Gaming —
Play Safe, Stay in Control

gb993 operates a strict minimum age policy. No person under the age of 18 years may register an account, deposit funds, or participate in any betting or gaming activity on the gb993 platform. This policy applies without exception to all players located in Bangladesh or accessing gb993 from any other location.

During the registration process, all new players are required to confirm that they are 18 years of age or older. This declaration is a binding condition of account registration. Providing a false date of birth to circumvent the age restriction is a serious breach of gb993's Terms & Conditions and may result in permanent account closure and forfeiture of any associated funds.

Identity Verification (KYC): All accounts on gb993 are subject to Know Your Customer verification. As part of this process, players are required to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming their name and date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending investigation and, where appropriate, permanently closed.

Protecting Minors in Your Household: If you share a device with minors, gb993 strongly recommends taking the following steps to prevent underage access to the platform:

• Always log out of your gb993 account when you have finished playing, especially on shared or family devices.
• Do not save your gb993 login credentials in your browser's autofill feature on shared devices.
• Consider using parental control software on devices that are also used by children under 18.
• Keep your account password private and never share it with anyone, including family members.

If you suspect that a minor has accessed a gb993 account — whether your own or another account — please contact our support team at [email protected] immediately. gb993 will investigate the matter promptly and take all appropriate action.

Setting personal financial and time limits is one of the most effective ways to keep gambling enjoyable and within your means. gb993 makes it straightforward to set, adjust, and enforce these limits from your account settings at any time.

Deposit Limits: You can set a maximum deposit ceiling for any rolling daily, weekly, or monthly period, denominated in Bangladeshi Taka (BDT). For example, you might set a weekly deposit limit of ৳5,000 or a monthly limit of ৳15,000. Once your chosen limit is reached, the platform will decline any further deposit attempts until the limit period resets. Limits can be reduced at any time with immediate effect. Increasing a limit requires a mandatory 24-hour review period before the higher limit takes effect — this cooling window is intentional and cannot be bypassed.

Loss Limits: In addition to deposit limits, you can set a maximum net loss threshold. If your cumulative losses in a given period reach your chosen ceiling, gb993 will suspend further wagering for the remainder of that period. This prevents the common pattern of chasing losses and escalating wagers in a single session.

Wager Limits: You can cap the maximum stake per individual bet or casino game round. This is especially useful for players who enjoy high-frequency wagering formats such as live casino or crash games, where it is easy to place many bets in rapid succession.

Session Time Limits: Set a maximum duration for your active gaming sessions. When the limit is reached, gb993 displays a prominently styled notification asking whether you wish to consciously extend the session or end it. This moment of friction is deliberate — it interrupts automatic play patterns and prompts a moment of reflection.

Reality Check Notifications: Even without a hard session limit, you can enable periodic reality-check pop-ups that summarise your session activity — time played, total wagered, and net result — so that you can make informed decisions about whether to continue playing.

gb993's responsible gaming support team is a dedicated group within our customer service operation. They are trained specifically to handle sensitive conversations around gambling harm, account restrictions, and referrals to professional support services — with empathy, care, and strict confidentiality.

How to contact us: The most effective way to reach the responsible gaming team at gb993 is by email. Please write to [email protected] using one of the following subject lines so that your message is routed to the correct team immediately:

• "Responsible Gaming Request" — for activating deposit limits, session limits, loss limits, or wager caps.
• "Cooling-Off Period Request" — for activating a short-term break of 24 hours to 30 days.
• "Self-Exclusion Request" — for requesting a 6-month, 1-year, 3-year, or permanent account exclusion.
• "Responsible Gaming — Urgent" — if you are in immediate distress and need rapid action on your account.
• "Activity Statement Request" — to receive a full record of your gambling activity for any specified period.

All responsible gaming communications received by gb993 are treated as strictly confidential. Your request will not be shared with any third party and will not affect your standing with gb993 in any negative way. We welcome every responsible gaming contact — they help us serve our players better and build a safer platform for the entire Bangladesh gaming community.

Response time commitment: Standard responsible gaming requests are acknowledged within 2 hours and actioned fully within 24 hours. Urgent requests marked "Responsible Gaming — Urgent" are treated as the highest priority and actioned as quickly as possible — typically within 2 hours regardless of time of day or day of week. All times are in Bangladesh Standard Time (BST, UTC+6).